Only key authorized utility personnel, such as customer service representatives can access your account if needed. The meter system transmits only the water meter readings, the meter identification number, and diagnostic information to verify that the automated meter equipment is operating correctly. If you have checked your usage history through the customer web portal and still cannot find the reason for the high bill, contact Customer Service at 51 or email us at secure is my data and information?ĭata from the meters is encrypted and sent through a safe and secure network to the utility databases. Were the settings correct on your automatic irrigation system controller? Were there any running hoses left unattended? Do you have a malfunctioning toilet? Was a faucet left running? Also, investigate if there were other factors that may have contributed to the billing total. If you believe that your utility bill is incorrect, the first thing to do is to log into your customer web portal and compare your usage to the meter reading. What do I do if I think my meter reading is incorrect? Customers will not incur any additional cost for the digital water meters. The project was financed through the City’s Capital Improvement Project funds. How much will the digital water meters cost me? Vacation Alert – Alerts when usage has occurred at your home when you are away.Billing Cycle Usage Alert – Alerts you when you are using more than a given amount in a billing cycle.Daily Usage Alert – Alerts you when you are using more than a given amount in a day.Establish Billing Cycle Thresholds to set up additional alerts:.
Read sensus water meter gallons password#
All you need is to create a unique username (your email address) and password to have a secure account login.Īdditionally, a Customer Service Representative will be able to walk you through the portal and can help you interpret your water data. Y ou can access the data about your water usage through your customer web portal on your laptop, tablet or mobile device. How can I access the data on my water usage? For billing purposes, the meter is read to the tens position. The last two digits can be used as leak indicators to detect water flow through the meter.
The digits on the meter represent the number of gallons consumed down to the 1/100th of a gallon. The meter data display looks similar to the numbers on a car odometer and has nine digits. Improved customer service options including representatives who can guide you through your water usage portal and suggest cost savings tips based on your past usages patterns and trends.ĭigital water meter readings are encrypted and sent through an automated network, using a private radio frequency (RF) channel, from the digital water meter to the utility.More frequent meter reading, as opposed to monthly readings, which allows you to make necessary adjustments sooner to reduce and manage costs.Precise meter readings and water usage data in near real time, allowing for identification of high usage and suspected leaks.The ability to track water usage and investigate possible leaks or continuous water use such as a running garden hose or leaky water pipe.Some of the many benefits customers gain from the new technology include: How do the new digital water meters benefit me?Ĭustomers can monitor their water usage more closely through the new customer web portal to manage and reduce costs associated with their water bills. The digital water meters from Sensus were identified as the most cost-effective and reliable technology. In response, in 2016 the City Council directed Cedar Park to embark on a thorough vetting process to find the ideal technology to empower customers to learn more about their water use. This included a desire to see frequent updates, get alerts and detect leaks in order to better manage costs.
After the 2015 drought, many of our customers expressed a need to get more detail about how they were using their water on a daily basis. Many customers experience higher water bills during the summer months and after a drought when people tend to water their lawns more. The digital water meters are designed to help customers understand their usage and save money on their water bills. This technology will help customers gain deeper insight and understanding on how and when they use water.Īll Cedar Park water customers can access the data unique to their household or business by creating an account at Why did we get digital water meters? Also known as Advanced Metering Infrastructure, the digital water meters provide customers with accurate near real-time data on their individual water usage. Cedar Park’s digital water meters have been installed to replace the City’s old meters.
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